FINAL SALE: Due to copyright laws, all canvases, stitch guides and books are final sale. All Clearance and Sale Items with additional discounts are final sale. STORE CREDIT: All other items are returnable for store credit within thirty days with your receipt. Threads must be in new condition, no pet hair or smoke odors please. DAMAGED OR LOST ITEMS: Please let us know if anything arrives damaged or is lost in shipping before protesting payment on your credit card. We track everything! INSURANCE: We will be happy to provide Insurance on Priority Mail packages of $50 for free in U.S. only. Choose the Priority Mail at checkout where available. Additional Insurance is extra charge. INTERNATIONAL SHIPPING: Flat Rate Shipping is $10.00 for all small packages up to $200.00. There is an additional charge for larger packages. Please contact us to inquire. We are not able to provide tracking or insurance protection in countries other than the U.S.