All items for sale on are First Quality, new and unused. We are the online division of Knit One Needlepoint Too, a Brick and Mortar store in New York, and charge a fair price for the goods and services you purchase from us. Our canvases, threads and books are discounted at 15% off. We do not mark up the price of in-stock items, so you may receive an even larger discount on older inventory.
We pride ourselves in service and customer satisfaction is most important. Our loyal customers will tell you that we do our best to fill their orders in a prompt manner. Your order will be shipped at a reduced shipping price with no handling charges. We carefully package, track and insure (at add'l charge) your purchase in a timely manner. If you do not receive your package in a reasonable time, please contact us and we will track it for you. Please note that Priority Mail does not require a signature. Let us know when you check out if your delivery address is "outside". If the driver leaves the package outside your door, it is considered delivered. Priority mail provides you with $50 insurance. If you need more, please indicate this at your shipping option at checkout.
RETURNS AND EXCHANGES
Due to copyright laws, we are unable to accept the return of a canvas, book or stitch guide.
Threads can be returned for store credit only. Many other items may be on sale or clearance and have additional price reductions. These are final sale also. All other items are returnable for store credit only in brand new condition only within thirty days of receipt. No pets, no smoke. You must include your original receipt. Canceled orders will be subject to a 20% restocking fee.
Please refer to our Return Policy at check-out and click the box to indicate your acceptance of the terms.
Due to the fact that we have over 8000 products on our website, we cannot guarantee that the item you choose is currently available. We try to keep up with the Featured Designers current stock, and once in a while we can cajole them into painting a discontinued piece. In case a product is no longer available, we will refund your money or apply it to another purchase, your choice.
I. WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. If you sign up for our email newsletters, you are giving us your permission to send you emails about our store, sales, new products and other updates.
II. HOW DO WE GET YOUR CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are consenting to our collecting it and using it for that specific reason only.
We do not use your personal information for marketing without your express consent. Once given, you can withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us firstname.lastname@example.org
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted by Rain. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Rain’s data storage, databases and the general Rain application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then our host stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
V. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
VII. GOOGLE ANALYTICS
Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies are helpful in allowing you to quickly navigate to places you've been before and among other things, tracks how many people have visited a page on our website, so that we can better provide products you want. You can choose if you want to opt-out of cookies or not.
X. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail to our business office: Knit One Needlepoint Too, 10 St. John Street, Monticello NY 12701.